Please fill out the below information to report a water main leak/break or hydrant leak. You may also call 502.583.6610 or toll free at 888.535.6262. Our Customer Care representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m., excluding holidays. After hours, please call 502.583.6610 and stay on the line. Although it may sound as if you have been disconnected, your call is being transferred to an after-hours line.
If you have no water and it is not a result of a disconnection, please call the same number listed above.
Are you experiencing water quality issues, such as cloudy water or an usual smell or taste? Try this simple self-diagnostic tool first to troubleshoot.