Drops of Kindness

Drops of Kindness

Need assistance with an unpaid bill?

Whether you’re a resident or business owner, Drops of Kindness℠ offers a customized approach to manage through these difficult times and reduce future financial obligations.

Drops of Kindness℠ options:

Customized Payment Plans through PromisePay

Flexible, interest-free payment plans to pay off your balance over time.

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Agency Support

Connect directly with agencies that receive Louisville Water Foundation funding for assistance with bills and navigating the process.

Low Income Water Assistance Program (LIWAP)

LIWAP, a new Louisville Metro program, assists customers with their water and wastewater bill. The program is similar to Low Income Home Energy Assistance Program (LIHEAP). Households within 150% of Federal Poverty Guidelines are eligible. To schedule an appointment for assistance or to learn more, please visit the Louisville Metro Office of Resilience and Community Services Appointment Scheduler or call 502.991.8391.

Oldham County
Please visit https://www.tccaaky.org/ or call 502.222.1349

Bullitt County
Please visit https://www.mpcaa.org/ or call 502.317.0120

Kentucky Homeowner Assistance Fund

Customers who were impacted by COVID may be able to receive financial assistance on their past due water and sewer bills.

Large Leak Assistance Program

If you experienced a large leak in 2020 or 2021 and you were unable to repair it due to COVID-19, Louisville Water, Louisville MSD, and the Louisville Water Foundation launched a fund to assist you with reducing the total bill amount owed (provided the leak was repaired). Please complete this form and include a valid receipt of the repair. Our Customer Service team will contact you to share next steps if you are eligible for the program. Note: This program applies to residential customers only.

Additional support for MSD customers

Emergency Wastewater Rate Assistance Program (EWRAP) - This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the EWRAP.
 
Senior Citizen Discount - Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on MSD wastewater charges and the consent decree surcharge. To apply, please fill out and submit the Senior Citizen Discount application.

Ready to make a payment?

  • Visit our lobby 550 South Third Street, Monday - Friday from 8 a.m. to 4:30 p.m. or our other location in Shepherdsville, KY. We are following CDC guidelines and all customers entering the building are required to wear a mask.
  • Drop boxes are available at our Third Street entrance and just around the corner on Chestnut Street
  • Pay by mail, with a money order or cashier’s check
  • Pay by phone at 502.583.6610 / 888.535.6262 (Toll Free) or online

Neighbor Helping Neighbor

Help keep the water flowing for your neighbor by contributing a tax-deductible donation to Drops of Kindness℠. It’s simple, and every drop, every contribution — no matter the size — is valued during this challenging time.

Please Donate

Please also help us spread the word about Drops of Kindness℠ to anyone you know who may benefit from the program.