Drops of Kindness

Drops of Kindness

An act of kindness can go a long way.

In stressful times, Drops of Kindness offers customers help with unpaid bills. Whether you’re a resident or business owner, Drops of Kindness offers a customized approach to help customers resolve unpaid bills and reduce future financial obligations.

Here is how Drops of Kindness Works:

  1. Drops of Kindness starts with a confidential call with a customer service associate who works to find a bill payment option suitable for a customer’s individual and unique situation. 
  2. Customers are matched with payment options that help them catch up on unpaid bills. This could include:
  • A payment plan on the outstanding balance or other payment options
  • Connecting customers with partners who have funding for help with an unpaid bill. 

There are four agencies that receive direct funding from the Louisville Water Foundation for customer assistance: