Drops of Kindness

Drops of Kindness

An act of kindness can go a long way.

In stressful times, Drops of Kindness offers customers help with unpaid bills. Whether you’re a resident or business owner, Drops of Kindness offers a customized approach to help customers resolve unpaid bills and reduce future financial obligations.

Here is how Drops of Kindness Works:

  1. Drops of Kindness starts with a confidential call with a customer service associate who works to find a bill payment option suitable for a customer’s individual and unique situation. 
  2. Customers are matched with payment options that help them catch up on unpaid bills. This could include:
  • A payment plan on the outstanding balance or other payment options
  • Connecting customers with partners who have funding for help with an unpaid bill. 

There are four agencies that receive direct funding from the Louisville Water Foundation for customer assistance:

Ready to make a payment?

  • Visit our lobby 550 South 3rd Street, M – F from 8 a.m. to 4:30 p.m. or one of our other locations. We are following CDC guidelines and all customers entering the building are required to wear a mask.
  • Drop boxes are available at our Third Street entrance and just around the corner on Chestnut Street
  • Pay by mail, with a money order or cashier’s check
  • Pay by phone at 502.583.6610 / 888.535.6262 (Toll Free) or online

Note: During this national emergency, we have suspended turning off water service when there’s a late payment as access to clean water for washing hands is a vital component to reduce the spread of the virus.