Drops of Kindness

Drops of Kindness

Need assistance with an unpaid bill?

Whether you’re a resident or business owner, Drops of Kindness℠ offers a customized approach to manage through these difficult times and reduce future financial obligations.

Drops of Kindness℠ options:

Louisville Water Foundation COVID-19 Relief

Louisville Water and Louisville MSD residential customers may be eligible for a one-time credit of up to $250 on past-due balances.

Apply >>

Customized Payment Plans through PromisePay

Flexible, interest-free payment plans to pay off your balance over time.

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Agency Support

Directly connect with agencies that receive funding from the Louisville Water Foundation for bill assistance:

Additional support for MSD customers

Emergency Wastewater Rate Assistance Program (EWRAP) - This program provides a temporary 10 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the EWRAP.
Senior Citizen Discount - Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may request an application for a 30 percent discount on MSD wastewater charges and the EPA surcharge. To apply, please fill out and submit the Senior Citizen Discount application.

Ready to make a payment?

  • Visit our lobby 550 South Third Street, Monday - Friday from 8 a.m. to 4:30 p.m. or our other location in Shepherdsville, KY. We are following CDC guidelines and all customers entering the building are required to wear a mask.
  • Drop boxes are available at our Third Street entrance and just around the corner on Chestnut Street
  • Pay by mail, with a money order or cashier’s check
  • Pay by phone at 502.583.6610 / 888.535.6262 (Toll Free) or online

Neighbor helping neighbor

Help keep the water flowing for your neighbor by contributing a tax-deductible donation to Drops of Kindness. It’s simple, and every contribution — no matter the size — is valued during this challenging time.

Please also help us spread the word about Drops of Kindness to anyone you know who may benefit from the program.