Cross-connection Customer Letter

Did you receive one of these letters?

 

90 Installation Letter

You received this letter because our records indicate you need a backflow prevention device installed on your water service line.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.    

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service contact an irrigation contractor.
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.

 

14 Day Installation

You received this letter because our records indicate you need a backflow prevention device installed on your water service line.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.  Failure to comply with this request will result in further action.  

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service contact an irrigation contractor.
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.

 

30 Day Testing

You received this letter because our records indicate your backflow prevention device needs to be tested.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.  

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service (commercial and residential) contact an irrigation contractor.
    • If your service is already winterized, please contact us here and we can extent the test requirement until your irrigation service is activated in the spring.
    • If you do not intend to use your irrigation service any longer, you can turn your irrigation meter off by contacting customer care at 502.569.3600.  This will stop service charges for the meter and suspend the requirement to annually test your backflow prevention device.  If you intend to activate your irrigation service in the spring you must contact customer care again to turn your irrigation meter back on (activation fee will apply), at which time you will be required to test your backflow prevention device.  
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.

14 Day Testing

You received this letter because our records indicate you need a backflow prevention device installed on your water service line.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.  Failure to comply with this request will result in further action.  

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service contact an irrigation contractor.
    • If your service is already winterized, please contact us here and we can extent the test requirement until your irrigation service is activated in the spring.
    • If you do not intend to use your irrigation service any longer, you can turn your irrigation meter off by contacting customer care at 502.569.3600.  This will stop service charges for the meter and suspend the requirement to annually test your backflow prevention device.  If you intend to activate your irrigation service in the spring you must contact customer care again to turn your irrigation meter back on (activation fee will apply), at which time you will be required to test your backflow prevention device.  
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.