Cross-connection Customer Letter

Did you receive one of these letters?

 

90 Installation Letter

You received this letter because our records indicate you need a backflow prevention device installed on your water service line.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.    

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service contact an irrigation contractor.
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.

 

14 Day Installation

You received this letter because our records indicate you need a backflow prevention device installed on your water service line.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.  Failure to comply with this request will result in further action.  

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service contact an irrigation contractor.
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.

 

30 Day Testing

You received this letter because our records indicate your backflow prevention device needs to be tested.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.  

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service (commercial and residential) contact an irrigation contractor.
  • For fire service contact a fire sprinkler contractor.  

14 Day Testing

You received this letter because our records indicate you need a backflow prevention device installed on your water service line.  As the customer, you are reponsible for the installation, testing, and verifying that your contractor submits reports for this device.  Please contact a contractor of your choice to complete this request.  Failure to comply with this request will result in further action.  

  • For multi-family services contact a plumbing contractor.
  • For commercial services contact a plumbing contractor. 
  • For irrigation service contact an irrigation contractor.
  • For fire service contact a fire sprinkler contractor.  

If you have additional questions, please contact us here.