We are here to help

Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more.

Customer Service

Call Us

502.583.6610
888.535.6262 (Toll Free)
Mon-Fri 8:00 AM - 6:00 PM

Visit Us

550 South Third Street
Louisville, KY 40202
Mon-Fri 8:00 AM - 5:00 PM

634 Conestoga Parkway
Shepherdsville, KY 40165
Mon-Fri 8:00 AM - 4:00 PM
Closed for lunch 1:00 -1:30 PM

Education Resources

Louisville Water offers students real-world educational experiences, using water as a teaching tool. Our programs align to content standards and bring water to life using science, social studies, practical living, literacy and math. Education programs at the WaterWorks Museum are available for students in grades two and above.

Education

Learn about our history in the shadows of history.

Visit the oldest standing stand pipe in the nation, touch limestone pulled from 100 ft below ground and learn how Louisville Water developed water filtration methods that are still in use today. We make water fun!

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Louisville pure tap©

We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville pure tap® was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events. 

Drink With Us

Bourbon

Why are we bourbon's best friend?

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Brew

Good water makes good beer.

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Economic Development

Quality that's among the highest in the nation at rates that are among the lowest.

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Visit Us

3005 River Rd
Louisville, KY 40207
Closed to public Mon & Tue
Wed-Sat 10:00 AM - 5:00 PM
Sunday 12:00 AM - 5:00 PM
502.897.1481

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Water Tower Park

History

What does the nation's oldest standing water tower have to do with award winning water?

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Venue

Say I do in the shadows of history while overlooking the banks of the Ohio River.

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Museum

Glimpse the past while stepping into the future. From silent films to hands-on exhibits, learn what keeps the water flowing.

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Supplier Diversity

We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services.

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Bid Opportunities

View opening dates for upcoming bids,  as well as the results of closed bids.

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ePlan Room

Register to receive information on upcoming bids, request bid documents and more. 

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Prequalification

All contractors must be prequalified before bidding on a construction project. Learn more about the process. 

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Procurement

Annual Water Quality Report

Click here to learn more about our award winning Louisville pure tap.

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Water Quality

Lead Management

There is not a water quality concern with lead as it relates to Louisville’s drinking water. Learn more about our approach to treatment.

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Maintain Optimal Water Quality

Learn more about flushing mains, hydrants and water tanks.

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Riverbank Filtration

Using the earth's natural surface as a first line of filtration.

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Louisville pure tap©

We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville pure tap® was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events. 

Drink With Us

Bourbon

Why are we bourbon's best friend?

Learn More

Brew

Good water makes good beer.

Learn More

Economic Development

Quality that's among the highest in the nation at rates that are among the lowest.

Learn More

Prequalification

All contractors must be prequalified before bidding on a construction project. Learn more about the process. 

Learn More

Procurement

Supplier Diversity

We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services.

Learn more

Bid Opportunities

View opening dates for upcoming bids,  as well as the results of closed bids.

Learn More

Checkbook

Louisville Water's online expenditure reports.

View