Report a Problem or Emergency

Water Main Break or Hydrant Leak

Please fill out the below information to report a water main leak/break or hydrant leak. You may also call 502.583.6610 or toll free at 888.535.6262. Our Customer Care representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m., excluding holidays. After hours, please call 502.583.6610 and stay on the line. Although it may sound as if you have been disconnected, your call is being transferred to an after-hours line.

If you have no water and it is not a result of a disconnection, please call the same number listed above.


Water Pressure

There are several ways to determine your home’s water pressure. Knowing how to check your property’s water pressure and troubleshooting common high-or low-pressure problems can keep your water flowing properly. Read these tips on how to determine your best next steps. 


Water Quality

Are you experiencing water quality issues, such as cloudy water or an usual smell or taste? Try this simple self-diagnostic tool first to troubleshoot.