The financial impacts of COVID-19 and Louisville MSD’s recent rate increase have made it difficult for some to pay their bill. MSD is looking to help those who need it and has developed a new Emergency Wastewater Rate Assistance Program (EWRAP). With this, qualifying customers may receive a 10 percent discount on MSD’s wastewater charges. Customers with incomes at or below 150 percent of the federal poverty level would qualify for the discount. To learn more and to apply, visit LouisvilleMSD.org/EWRAP or call 502.540.6000.
MSD also offers a Senior Citizen Discount for those who are age 65 or older, have a gross annual household income of $35,000 or less, and are both Louisville Water and MSD customers. Those customers may request an application for a 30 percent discount on wastewater charges and the Consent Decree surcharge through MSD’s website, LouisvilleMSD.org, or by calling Customer Relations at 502.540.6000. Please note that customers cannot be eligible for both MSD programs.
Louisville Water also offers assistance with bill payments, which began in June. Whether a resident or business owner, Drops of Kindness offers a customized approach to help customers resolve unpaid bills and reduce future financial obligations. Drops of Kindness starts with a confidential call with a customer service associate who works to find a bill payment option suitable for a customer’s individual and unique situation. Customers are matched with payment options that help them catch up on unpaid bills. To get started, call 502.583.6610.