Effective immediately, the customer service lobby at 550 South Third Street will be closed until further notice.
The closure was a proactive and protective measure implemented by Louisville Water officials amid the COVID-19 outbreak.
Customers paying with check, cash or money orders may use the night drop box located at the front entrance of the building or the night drop box located on the Chestnut Street side (across from Hilton Garden Inn).
Credit and debit card payments are accepted online at https://louisvillewater.myebillingaccount.com/GuestPay/Account or by phone at 502.780.6480.
If you need assistance with your account, call customer service at 502.583.6610. Please note that Customer Service is closed on Fri. April 10 in honor of Good Friday.