Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more.
502.583.6610
888.535.6262 (Toll Free)
Monday–Friday, 8 a.m. to 6 p.m.
550 South Third Street
Louisville, KY 40202
Monday–Friday, 8 a.m. to 4:30 p.m.
634 Conestoga Parkway
Shepherdsville, KY 40165
Monday–Friday, 8 a.m. to 4 p.m.
Closed for lunch from 1 to 1:30 p.m.
Louisville Water offers opportunities for learning and engagement for children and adults. History, science, innovation and health are all part of our story. Let us share it with you.
Visit the oldest standing stand pipe in the nation, touch limestone pulled from 100 ft below ground and learn how Louisville Water developed water filtration methods that are still in use today. We make water fun!
We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville Pure Tap™ was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events.
Why are we bourbon's best friend?
We make it easy to enjoy the water at home or on the go -
Reusable bottles
Coolers and cups
Pure Tap™ to GO
Quality that's among the highest in the nation at rates that are among the lowest.
Located on the scenic banks of the Ohio River, Louisville Water Tower Park is a historic landmark, an ideal event location, and a great place to learn about Louisville’s award-winning tap water.
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502.897.1481
zornrental@lwcky.com
3005 River Road
Louisville, KY 40207
All contractors must be prequalified before bidding on a construction project. Learn more about the process.
We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services.
View opening dates for upcoming bids, as well as the results of closed bids.
Protecting public health is at the core of what we do at Louisville Water. Learn more about our approach to treatment.
Learn more about our dedication to providing optimal water quality.
Using the earth's natural surface as a first line of filtration.
Emails will be responded to within 24-48 business hours, not including weekends. If you need more immediate assistance, please call 583.6610 Monday - Friday, 8:00 a.m. - 6:00 p.m., to speak with a customer service representative.