Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more.
502.583.6610
888.535.6262 (Toll Free)
Mon-Fri 8:00 AM - 6:00 PM
550 South Third Street
Louisville, KY 40202
Mon-Fri 8:00 AM - 5:00 PM*
*effective May 1st, cashier's windows will close at 4:30 PM
634 Conestoga Parkway
Shepherdsville, KY 40165
Mon-Fri 8:00 AM - 4:00 PM
Closed for lunch 1:00 - 1:30 PM
Louisville Water offers students real-world educational experiences, using water as a teaching tool. Our programs align to content standards and bring water to life using science, social studies, practical living, literacy and math. Education programs at the WaterWorks Museum are available for students in grades two and above.
Visit the oldest standing stand pipe in the nation, touch limestone pulled from 100 ft below ground and learn how Louisville Water developed water filtration methods that are still in use today. We make water fun!
We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville pure tap® was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events.
Why are we bourbon's best friend?
Good water makes good beer.
Quality that's among the highest in the nation at rates that are among the lowest.
3005 River Rd
Louisville, KY 40207
Closed to public Mon & Tue
Wed-Sat 10:00 AM - 5:00 PM
Sunday 12:00 AM - 5:00 PM
502.897.1481
What does the nation's oldest standing water tower have to do with award winning water?
Say I do in the shadows of history while overlooking the banks of the Ohio River.
Glimpse the past while stepping into the future. From silent films to hands-on exhibits, learn what keeps the water flowing.
All contractors must be prequalified before bidding on a construction project. Learn more about the process.
We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services.
View opening dates for upcoming bids, as well as the results of closed bids.
Louisville Water's online expenditure reports.
There is not a water quality concern with lead as it relates to Louisville’s drinking water. Learn more about our approach to treatment.
Learn more about our dedication to providing optimal water quality.
Using the earth's natural surface as a first line of filtration.
Emails will be responded to within 24-48 business hours, not including weekends. If you need more immediate assistance, please call 583.6610 Monday - Friday, 8:00 a.m. - 6:00 p.m., to speak with a customer service representative.