Billing and Payments

Welcome to a new flow of information! Pure Connect is Louisville Water’s new way to view and pay your bill.

Need your account number? Call 502.583.6610 or 888.535.6262 (Toll Free), press 5, and then select the lookup option that works best for you.

Ways to Pay

Pay Online: Pay your bill using your debit/credit card or a free electronic check

AutoPay: Set it, forget it and never miss a payment

  • Pay your bill automatically using your checking or savings account by enrolling in AutoPay. The full amount of your bill will be deducted from your bank account on your bill’s due date.
  • If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.
  • Watch this short video on how to enroll in AutoPay

Payment Plan: Flexible payment plans to pay off our balance over time

  • Customized Payment Plans through PromisePay
  • Louisville Water and Louisville MSD collaborate with PromisePay to provide flexible payment plans to pay off your balance over time.
    • Interest-free payment plans
    • Keep your water service active
    • Flexibility when you need it
  • How to Enroll: Visit Drops of Kindness and sign-up using your account number and zip code.

Pay by Mail

Please mail checks to:

Louisville Water Company
Attention: Cashiers Office
P.O. Box 32460
Louisville, KY 40232-2460

Use these helpful tips to ensure a smooth payment process:

  • Please do not mail cash
  • Make checks payable to "Louisville Water Company"
  • Please do not staple or tape your check to the payment coupon
  • Write your Louisville Water 10-digit account number on the check
  • If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Service representative. Please call 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

Pay by Phone: This service is available 24 hours a day, 7 days per week

  • Call 502.583.6610 or 888.535.6262 to use our automated payment service to pay your bill using your checking/savings account or debit/credit card. There is a $2.50 fee charged by our third-party vendor for this service.
    • To Pay by Checking/Savings
      • Your Louisville Water 10-digit account number
      • Your bank account routing number
      • Your checking or savings account number
    • To Pay by Debit/Credit Card
      • Your Louisville Water 10-digit account number
      • Your debit/credit card number
      • Please note there is a $500 limit per transaction, including the $2.50 processing charge. You may make up to three $500 debit/credit payments per day

Only VISA, MasterCard and Discover are accepted forms of payment. You will receive a payment confirmation number at the end of the call.

*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

Pay in Person: Pay in person at the Louisville or Shepherdsville offices or at a CheckFreePay location

Please note: Only check, money order, and cash payments accepted at these locations.

Corporate Headquarters
550 South Third Street
Louisville, KY 40202
Open Monday - Friday, 8:00 a.m. – 4:30Place after hours payments in a secure night depository box, located by the building on Third Street and on Chestnut Street.

Bullitt County Office (KT Districts1 & 2)
Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday - Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.

CheckFreePay Locations
Pay your bill in cash at over 30,000 authorized locations where you're already shopping. Find a payment location near you.

Paperless Billing

Pay by Kiosk

Visit our Louisville office to use this payment method. Note: You will need the barcode located on the back of your bill to start this transaction.

Are you experiencing difficulty in paying your bill?

Learn about Drops of Kindness, a customized approach to help customers resolve unpaid bills and reduce future financial obligations.

Questions about your bill?

We have answers! Read through our list of frequently asked questions and if you still have questions, please submit an inquiry or call us, 502.583.6610 or 888.535.6262, option 5.

Please note: we may only discuss account specific information with the primary account holder or an authorized user. If you are not listed on the account, please have the primary account holder call.

 

 

eBill - SAFE, SECURE AND FREE

How to sign up:

  1. Login to LINK account
  2. Click on Billing and Payment tab at the top of the page
  3. Select eBill
  4. Choose your delivery option as "Receive via email"

Benefits of receiving an eBill:

  • Receive a reminder email when your bill is ready
  • View your bill(s) anytime
  • No more paper bills to sort and file

 

AutoPay - NEVER MISS A PAYMENT

Pay your bill automatically using your checking or savings account by enrolling in AutoPay. The full amount of your bill will be deducted from your bank account on your bill’s due date. 

How to Enroll in AutoPay:

  1. Login to LINK account
  2. Click on Billing and Payment tab at the top of the page
  3. Select “Set Up AutoPay”
  4. Follow the prompts to enroll in AutoPay

 

Customized Payment Plans through PromisePay

Louisville Water and Louisville MSD collaborate with PromisePay to provide flexible payment plans to pay off your balance over time.

  • Interest-free payment plans
  • Keep your water service active
  • Flexibility when you need it

How to Enroll

Visit www.LouisvilleWater.com/DropsofKindnessPortal and sign-up using your account number and zip code.

ONLINE PAYMENT SERVICES – EASY and FAST ONE TIME PAYMENTS

Pay your bill online using your debit/credit card or a free electronic check. 

Debit/Credit Card Payments 

  1. No registration required
  2. You will need your 10-digit account number
  3. Follow prompts and enter information
  4. Submit payment
  5. A third party vendor assesses a nominal convenience fee of $2.50 for debit/credit cards transactions.
  6. Please note: Payments under $500 have a flat fee of $2.25. Payments over $500 is a percentage of $2.25. We have a limit of 10K debit/credit payments per day.
  7. Only VISA, MasterCard and Discover are accepted.
  8. Louisville Water will restore water service by the end of the next business day following payment on a delinquent account

Free Electronic Check

  1. Login to LINK account
  2. Click Account Management at the top of the page, then select Account Dashboard
  3. Click "Pay by Free E-Check"
  4. Follow prompts to complete your payment. Please note you will need your 10-digit account number
  5. If paying by free electronic check, you will need your bank routing number and checking account number
  6. Louisville Water will restore water service by the end of the next business day following payment on a delinquent account

*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m. 

PAY BY MAIL

Please mail checks to:
Louisville Water Company
Attention: Cashiers Office
P.O. Box 32460
Louisville, KY 40232-2460

Use these helpful tips to ensure a smooth payment process:

  • Please do not mail cash
  • Make checks payable to "Louisville Water Company"
  • Please do not staple or tape your check to the payment coupon
  • Write your Louisville Water 10-digit account number on the check

If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Service representative. Please call 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m. 

PAY BY PHONE

Call 502.583.6610 or 888.535.6262 to use our automated payment service to pay your bill using your checking/savings account or debit/credit card. There is a $2.50 fee charged by our third-party vendor for this service.

To best utilize this service, please have the following information available:

To Pay by Checking/Savings:

  • Your Louisville Water 10-digit account number
  • Your bank account routing number
  • Your checking or savings account number

To Pay by Debit/Credit Card:

  • Your Louisville Water 10-digit account number
  • Your debit/credit card number
  • Please note there is a $500 limit per transaction, including the $2.50 processing charge. You may make up to three $500 debit/credit payments per day  
  • Only VISA, MasterCard and Discover are accepted forms of payment 

You will receive a payment confirmation number at the end of the call.

This service is available 24 hours a day, 7 days per week. 

*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m. 

 

PAY IN PERSON

Louisville Water Customer Service Centers
Please note: Only check, money order, and cash payments accepted at these locations.

  • Corporate Headquarters
    550 South Third Street 
    Louisville, KY 40202
    Open Monday - Friday, 8:00 a.m. – 4:30
    Place after hours payments in a secure night depository box, located by the building on Third Street and on Chestnut Street.
  • Bullitt County Office (KT Districts1 & 2)
    Shepherdsville City Hall
    634 Conestoga Parkway
    Shepherdsville, KY 40165
    Open Monday - Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.
  • CheckFreePay Locations
    ​Pay your bill in cash at over 30,000 authorized locations where you're already shopping. Find a payment location near you

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