COVID-19 Response

Louisville drinking water is safe, and customers can continue to use and drink water from their tap as usual.

As the situation with the coronavirus evolves, Louisville Water is actively following this unprecedented moment in history and responding to the ever-changing needs. We provide a critical service to this community, and we remain committed to delivering access to safe and high-quality drinking water and excellent customer service to all.

Please follow this COVID-19 response page to stay up to date on the latest Louisville Water news and information.


  • Louisville Water is suspending shutoffs for failure to pay. Customers are still responsible for the water they use so please contact us if you’ll have trouble paying your bill.


888.535.6262 (Toll Free)

Mon-Fri 8:00 a.m. - 6:00 p.m.

  • Louisville Water’s office at 550 South Third Street is closed. Customers can still use the drop box for a payment or pay online, over the phone at 502.583.6610, or by mail.
  • Water is a key part of preventing the spread of the coronavirus. All it takes is 20 seconds of suds to get clean hands and keep germs at bay. Help us fight this virus by washing your hands throughout the day.

News & Updates

3/31: Hand Washing, Germ Stoppin'

3/28: 'BleachMaker' Helps Homeless Fight COVID-19

3/27: Crews Armed with Hand Sanitizer Thanks to Local Winery

3/25: Best Choice for Taste, Quality Starts at the Tap  

3/18: Customer Service Lobby Closed for In-Person Transactions

3/17: Louisville Water Responds to COVID-19 Crisis

3/13: Louisville Water Suspends Turn-Offs Amid COVID-19 Outbreak

3/10: 20 Seconds of Suds

Louisville WaterWorks Museum Virtual Activities

Welcome to our new series Louisville Water Works! Each week we will post a new video with a lesson and an at-home challenge. We will also share directions for challenges and activities that relate to each topic.

Explore more now >>