Louisville Water Company records are subject to the Kentucky Open Records Act, KRS 61.870 – 61.884.
An Open Records Request is a request for inspection of official records. Any request must be written and sent via mail, hand delivered or faxed to the following:
Official Custodian of Records
Louisville Water Company
550 South Third Street
Louisville, KY 40202
Please type “Open Records Request” or “ORR” in the subject line of your letter. Louisville Water Company will respond within three business days after receipt of the request.
For assistance please call 502-569-0865.
If you are requesting documentation concerning an account in your name, please contact our Customer Care Center.