Bill Payment Options & Assistance

During this national emergency, we have suspended turning off water service when there’s a late payment. If you have trouble paying your Louisville Water bill, please reach out to us. We’ll work with you for your individual situation. Through the Louisville Water Foundation, our company, along with Louisville MSD, has allocated over $500,000 for local non-profits that provide customer assistance.

Please Note: Louisville Water’s office at 550 South Third Street is closed. Customers can still use the drop box for a payment or pay online, over the phone at 502.583.6610, or by mail.

News & Updates
•    Customer Service Lobby Closed for In-Person Transactions
•    Louisville Water Responds to COVID-19 Crisis
•    Louisville Water Suspends Turn-Offs Amid COVID-19 Outbreak