Louisville Water, like most utilities, uses Social Security Numbers to validate the customer’s identify. Our new online portal requires a customer to enter their Social Security Number only during the initial registration process and ensures that they are connected to the proper account.
Louisville Water has an Identity Theft Prevention Program which detects, prevents and mitigates identity theft in connection with opening a new account and/or conducting transactions within existing accounts. This program ensures that Louisville Water’s compliance with the rules and regulations of the Fair Credit Reporting Act and the Fair and Accurate Credit Transactions Act of 2003, 15 U.S.C. § 1681 et. seq.