When a water main break happens, questions rise about whose responsibility it is to fix the main. It is often confusing to try to describe, so we've developed an infographic to help you better understand where the responsibility of Louisville Water ends and yours begins.
Our service line is the main that delivers fresh, clean water from the water treatment plant to your neighborhood. We maintain the water mains until the pipes connect to your property line, which is typically close to the water meter cap in the ground. The homeowner is responsible for the service line from the property line connection point, as well as all the plumbing inside the home.
If the trouble occurs on the Louisville Water side of the connection point, please call 502.583.6610 to report the problem, and we will dispatch crews to the scene as soon as possible.