No Water - Main Break or Frozen Pipe In Your Home?

Water Shut Off Valve: How to locate, tag and test it

January 2, 2018

It's a cold day and you turn on the kitchen faucet but no delicious Louisville pure tap© flows out of the tap! What do you do! Most people pick up the phone to call us and report what must be a water main break or frozen water line. Either of these scenarios could be true, but 99% of the time, the cause is a frozen water line within your home.  Before calling, here are some suggestions to ensure you do not have a frozen pipe:

  • Check all the water faucets within the home. If you turn on a faucet and no water or only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation (start by looking close to your water shut off valve).
  • Keep a faucet on (as long as you are home the entire time). As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer (kept a safe distance away from the pipe), a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device. Apply heat until full water pressure is restored. 
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
  • If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.

If you have tried the above steps and waited two hours for the pipes to thaw, call 502.583.6610 and ask for us to check our pipes.  Here are some additional winter tips to help ensure your pipes don't freeze in the extreme cold.