Louisville Water connected with customers in Building Our Blocks

Louisville Water connected with customers in Building Our Blocks
October 30, 2017

The Louisville Metro Government initiative Building Our Blocks (BOB) has ended for the season, and Louisville Water employees were proud to be a part of the program. BOB brought together Louisville Metro agencies with community organizations to take steps to ‘minimize blight, deter crime, beautify neighborhoods and build hope – one block at a time.’

Each event involved volunteers from about 15 agency service providers, such as Louisville Water, Louisville Metro Police Department, Louisville Fire Department, and Public Works, who made personal visits with hundreds of households to inform them of the services that are available in the city.

Louisville Water wants to thank its employees Christy Ray, Yvonne Billingslea, Travis Miller, Kim Allen, Venita Pasley and Shanaka Winters for representing Louisville Water in the canvassing of Louisville neighborhoods in the BOB program. These Louisville Water employees connected one-on-one with customers directly.

“I sensed that individuals in the neighborhood appreciated the opportunity to present community concerns and the personal interaction with various agency employees,” said Shanaka Winters, a project engineer for Louisville Water. “It also gave me the opportunity to learn about parts of Louisville I had yet to see. What I like about the program is that it offers a more personal approach to addressing community issues by seeking out and engaging our neighbors.”

Louisville Water provided the following to more than 2,000 residents in the Newburg, Algonquin, Auburndale, Shawnee and Parklands neighborhoods:

  • on-site services including testing for toilet leaks (a common cause for high bills) and information on how to conduct a toilet leak test using basic food coloring
  • reporting of loose meter lids
  • requesting of tests for lead in drinking water where indoor plumbing may be suspect
  • general resource information such as where to go for assistance with a bill 
  • general clean-up assistance 
  • Louisville pure tap® reusable water bottles
  • bright yellow water shut-off tags
  • copies of the Annual Water Quality Report

BOB events took place on Friday mornings once per month from March to October. BOB was based on similar successful efforts in Buffalo, New York. In September, Louisville Mayor Greg Fischer recognized the BOB team at the 2017 Celebration of Performance Improvement and Civic Innovation. For more information on the program, visit louisvilleky.gov/government/building-our-blocks.