Billing and Payments

Paying your bill has never been easier! Below are our multiple payment options. If you would like to use LINK, our new customer care portal, to pay your bill and manage your account, watch our video for easy step-by-step instructions on how to register and enroll your account.

Please note we may only discuss account specific information with the primary account holder or an authorized user. If you are not listed on the account, please have the primary account holder call.

CCB

eBill - SAFE, SECURE AND FREE

How to sign up:

Login to LINK account
Click on Billing and Payment tab at the top of the page
Select eBill
Choose your delivery option as "Receive via email"

Benefits of receiving an eBill:

Receive a reminder email when your bill is ready
View your bill(s) anytime
No more paper bills to sort and file

AutoPay - NEVER MISS A PAYMENT

Pay your bill automatically using your checking or savings account by enrolling in AutoPay. The full amount of your bill will be deducted from your bank account on your bill’s due date.

How to Enroll in AutoPay:

Login to LINK account
Click on Billing and Payment tab at the top of the page
Select “Set Up AutoPay”
Follow the prompts to enroll in AutoPay

ONLINE PAYMENT SERVICES – EASY and FAST ONE TIME PAYMENTS

Pay your bill online using your debit/credit card or a free electronic check.

Debit/Credit Card Payments

No registration required
You will need your 10-digit account number
Follow prompts and enter information
Submit payment
Alacriti, a third party vendor, assesses a $2.50 fee for debit/credit cards transactions
Please note there is a $500 limit per transaction. You may make up to three $500 debit/credit payments per day.
Only VISA, MasterCard and Discover are accepted by Alacriti.
Louisville Water will restore water service by the end of the next business day following payment on a delinquent account

Free Electronic Check

Login to LINK account
Click Account Management at the top of the page, then select Account Dashboard
Click "Pay by Free E-Check"
Follow prompts to complete your payment. Please note you will need your 10-digit account number
If paying by free electronic check, you will need your bank routing number and checking account number
Louisville Water will restore water service by the end of the next business day following payment on a delinquent account

*If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Care representative by calling 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

PAY BY MAIL

Please mail checks to:
Louisville Water Company
Attention: Cashiers Office
P.O. Box 32460
Louisville, KY 40232-2460

Use these helpful tips to ensure a smooth payment process:

Please do not mail cash
Make checks payable to "Louisville Water Company"
Please do not staple or tape your check to the payment coupon
Write your Louisville Water 10-digit account number on the check

If you are subject to disconnection of service for non-payment or have already been disconnected for 13 days, you must speak with a Customer Service representative. Please call 502.583.6610 or toll free 888.535.6262, Monday through Friday, between 8:00 a.m. and 6:00 p.m.

PAY BY PHONE

Call 844.201.8813 to use our automated payment service to pay your bill using your checking/savings account or debit/credit card. There is a $2.50 fee charged by our third-party vendor for this service.

To best utilize this service, please have the following information available:

To Pay by Checking/Savings:

Your Louisville Water 10-digit account number
Your bank account routing number
Your checking or savings account number

To Pay by Debit/Credit Card:

Your Louisville Water 10-digit account number
Your debit/credit card number
Please note there is a $500 limit per transaction, including the $2.50 processing charge. You may make up to three $500 debit/credit payments per day
Only VISA, MasterCard and Discover are accepted forms of payment

You will receive a payment confirmation number at the end of the call.

This service is available 24 hours a day, 7 days per week.

PAY IN PERSON

Louisville Water Customer Service Centers
Please note: Only check, money order, and cash payments accepted at these locations.

Corporate Headquarters
550 South Third Street
Louisville, KY 40202
Open Monday - Friday, 8:00 a.m. – 5:00 p.m.
Place after hours payments in a secure night depository box, located by the building on Third Street and on Chestnut Street.
Bullitt County Office (KT Districts1 & 2)
Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY 40165
Open Monday - Friday, 8:00 a.m. – 1:00 p.m. and 1:30 p.m. – 4:00 p.m.