Need help? You’re in the right place. We are available Monday through Friday to help you start or stop service, pay your bill, answer questions, and more.
888.535.6262 (Toll Free)
Mon-Fri 8:00 AM - 6:00 PM
550 South Third Street
Louisville, KY 40202
Mon-Fri 8:00 AM - 5:00 PM
634 Conestoga Parkway
Shepherdsville, KY 40165
Mon-Fri 8:00 AM - 4:00 PMClosed for lunch 1:00 -1:30 PM
Louisville Water offers students real-world educational experiences, using water as a teaching tool. Our programs align to content standards and bring water to life using science, social studies, practical living, literacy and math. Education programs at the Water Works Museum are available for students in grades two and above.
We’ve produced water since 1860 but in 1997 decided the water was so good it deserved its own name, and Louisville pure tap® was born. Find out how easy it is to make this your beverage of choice at home, on the go or at large events.
Drink With Us
Why are we bourbon's best friend?
Good water makes good beer.
Quality that's among the highest in the nation at rates that are among the lowest.
What does the nation's oldest standing water tower have to do with award winning water?
Water Tower Park
Say I do in the shadows of history while overlooking the banks of the Ohio River.
Glimpse the past while stepping into the future. From silent films to hands-on exhibits, learn what keeps the water flowing.
All contractors must be prequalified before bidding on a construction project. Learn more about the process.
We encourage all businesses to work with us on professional, construction and engineering projects, as well as supplying goods and services.
View opening dates for upcoming bids, as well as the results of closed bids.
Register to receive information on upcoming bids, request bid documents and more.
Click here to learn more about our award winning Louisville pure tap.
There is not a water quality concern with lead as it relates to Louisville’s drinking water. Learn more about our approach to treatment.
Learn more about flushing mains, hydrants and water tanks.
Using the earth's natural surface as a first line of filtration.